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Strategic Plan: 2012–15

This is the HTML version of the Strategic Plan 2012–15, released 24 October 2012.

Picture of the Strategic Plan 2012-15 cover

The National Health Performance Authority Strategic Plan 2012–15 was released in October 2012. The plan defines the Authority’s role and describes how we will go about our work. It sets out our mission, vision and values, and outlines our objectives and strategies.

The plan has been developed in accordance with the National Health Reform Act 2011 and is informed by the requirements and the policy principles specified under the Act, the National Health Reform Agreement and the Performance and Accountability Framework.

The plan incorporates feedback we received during the consultation process from state and territory health ministers, stakeholders and the Australian community.

The Strategic Plan is also available in PDF (7395 KB)

Contents

Message from the Chairman


Picture of Ms Patricia FaulknerAround the world, there is growing evidence that publicly reporting on the performance of healthcare organisations can accelerate improvements in patient care. In establishing the National Health Performance Authority (the Authority), Australia joins a small group of leading nations in publishing comparative data to stimulate clinical excellence and enhance accountability.

In accordance with the National Health Reform Act 2011 (the Act), the Commonwealth, State and Territory governments appointed an independent Chairman, Deputy Chairman and members of the Authority. As an independent authority, we will be impartial in our analyses and reports about the performance of local healthcare organisations across Australia.

The Authority’s reports will give all Australians access to timely and impartial information that fairly compares their local healthcare organisations against peer organisations and against national standards. The reports will let people see, often for the first time, how their local healthcare organisations measure up against comparable organisations across Australia.

The Authority’s reports will put credible and nationally comparable information into the hands of healthcare managers and clinicians with a view to stimulating and supporting improvements across the sector. Through producing and developing our indicators and working together with other health reform bodies, we hope to provide the industry with insights to effect real change, highlighting excellence and supporting areas for improvement.

This national approach to assessing Australia’s healthcare entities will be informed by international experience and best practice in performance reporting. The Authority is committed to excellence in producing accurate, independent and insightful information, and to engaging in respectful and informed consultation with stakeholders.

The Authority’s Strategic Plan 2012–15 has benefited from feedback from public and government consultation. The Authority will use this Strategic Plan to inform its work program for the next three years. Members look forward to playing a critical role in national health reform by working with governments, healthcare organisations and other stakeholders to bring a new energy to nationwide efforts to improve Australian healthcare.

Patricia Faulkner, AO
Chairman
19 October 2012

Introduction

Established as an independent agency under the National Health Reform Act 2011 (the Act), the Authority will monitor and report on the performance of local healthcare organisations, including local hospital networks, public and private hospitals, primary healthcare organisations and other bodies or organisations that provide healthcare services to the Australian community. The Authority’s work is central to the nation’s health reform agenda.

The Authority’s Strategic Plan 2012–15 outlines the vision, values, objectives and strategies of the organisation for the first three years. The development of the Strategic Plan has complied with the requirements of the Act as well as the requirements and policy principles set out by the Council of Australian Governments in the National Health Reform Agreement and the Performance and Accountability Framework. The Strategic Plan was informed by feedback received following stakeholder, public and jurisdictional consultations conducted in July and August 2012.

As the first national body to report on both hospitals and Medicare Locals across Australia, the Authority brings new national capability to shed light on the extent to which these health services work together in local regions to deliver the best outcomes for patients. Its reports will identify health service issues in the interface between hospital and community care. Its reports will identify which hospitals and health services are performing well against performance indicators and highlight areas where improvement is needed.

The Authority is committed to undertaking work to ensure it fairly compares the performance of healthcare organisations, so that its information is used to stimulate continuous improvements in care. Accordingly, it will work with jurisdictions and Commonwealth Government agencies to ensure efficient processes are in place to support access to nationally consistent health services data. It will also work with healthcare managers and clinicians to enable them to inform our approaches to comparing healthcare organisations.

The National Health Reform Act 2011 also established the Australian Commission on Safety and Quality in Health Care and the Independent Hospital Pricing Authority. In conjunction with these agencies, the Authority will work to further stimulate and inform nationwide efforts to improve Australian healthcare.

Our mission

The National Health Performance Authority monitors, and reports on, the comparable performance of healthcare organisations to stimulate and inform improvements in the Australian health system, increase transparency and accountability and inform consumers.

Our vision

The Australian community will have access to and use timely, impartial and user-friendly information about the comparable performance of healthcare organisations and local healthcare systems.

The Authority will be recognised nationally and internationally for excellence in the provision of information about local healthcare systems and the equity, efficiency and effectiveness of healthcare organisations.

Our values

We demonstrate the following values in our interaction with stakeholders and the community:

Independence

The Authority is independent and reports information impartially.

Excellence

The Authority is committed to producing timely, accurate and user-friendly information that compares and tracks performance of healthcare organisations over time.

Respect

The Authority uses respectful and fair approaches to consult with stakeholders and compare performance.

Insight

The Authority uses sound judgement to produce locally relevant and comparative information.

Our key deliverable

The Authority will publish reports on a quarterly basis on matters relating to the performance of local hospital networks, public and private hospitals, primary healthcare organisations and other bodies that provide healthcare services.

Objectives and Strategies

Performance and Accountability Framework

ObjectivesStrategies
Regularly review and assess the Performance and Accountability Framework to ensure that it remains relevant to the needs of the community.
  • Monitor and learn from national and international developments and best practices in performance reporting.
  • Recommend changes to performance indicators, where required, through extensive consultation with relevant organisations, stakeholders and target audiences.

Engagement and consultation

ObjectivesStrategies
Build and maintain relationships with stakeholders to support the Authority’s role and enhance its impact.
  • Develop and implement an Engagement and Consultation Plan that is informed by policy principles given to the Authority by the Council of Australian Governments.
  • Engage with relevant health performance authorities and ensure effective collaboration and consultation in areas of shared responsibility.
  • Establish and maintain respectful consultations and engagement mechanisms, particularly in relation to national consistency of data and approaches to creating comparative performance information.

Communications

ObjectivesStrategies
Design and disseminate comparable information to stimulate and inform efforts to improve the health system, improve transparency and accountability and inform consumers.
  • Develop and implement a Communications Plan that supports the design and dissemination of reports and products that are accessible and available to target audiences.
  • Design and disseminate reports and products in ways that stimulate and inform improvements, increase transparency and accountability and inform consumers.
  • Develop and maintain online vehicles (such as the MyHospitals website) and approaches to effectively disseminate reports and products.

Performance reporting

ObjectivesStrategies
Regularly monitor and report timely, accurate and locally relevant information that compares and tracks performance of healthcare organisations and local healthcare systems.
  • Develop and implement a Performance Reporting Plan that is guided by the Performance and Accountability Framework and relevant legislation and is supported by the Data Plan.
  • Support healthcare managers and clinicians in using the Authority's data to compare performance, highlight excellence and support improvement.
  • Identify trends and variations in performance and systems over time and use sound judgement and contextual information to identify and report on variation in performance.
  • Publish timely reports on a quarterly basis using respectful and fair approaches to release information.

Data and information management

ObjectivesStrategies
Develop effective processes and tools to support data availability, collation, analyses and information management.
  • Develop and maintain a three-year rolling Data Plan in consultation with stakeholders.
  • Collate and analyse data on a timely basis to support performance reporting.
  • Develop and maintain effective and ethical processes to support information strategy, management and analyses.

Organisational capability and governance

ObjectivesStrategies
Pursue excellence in the governance, management and operations of the Authority.
  • Develop and maintain policies, procedures and practices to support governance, compliance, risk and financial management.
  • Develop and maintain policies, procedures and practices to support and continuously enhance human resources capacity and capability.
  • Develop and maintain plans, procedures and practices to support independence and excellence in performance reporting.
  • Be accountable and open to external review.

Diagram of the National Health Performance Authrotiy's Role (link to the text version below)
View the text version of this diagram

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